Free Wi-Fi is available at CLT for passengers to use in all public areas. Reach out to us on one of our various channels below, at any time, and we will assist you shortly. Members also have access to The Club CLT and Gameway. Security at Charlotte Douglas CLT Airport The TSA toll-free number is 1-866-289-9673; email: [email protected]. 2 security checkpoints at Charlotte Douglas International Airport have TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. Charlotte Douglas International Airport does not allow passengers to remain inside the secure area overnight, so if youre looking to sleep at the airport, this would be landside, requiring you to re-clear security the following morning. Please check your email and confirm the newsletter subscription. Each guest suite is quite large and comfortable, and amenities include an indoor swimming pool, fitness center, free breakfast, free self-parking, and a free airport shuttle service. Baggage Check-in Cutoff Time: 45 minutes prior to departure Airport Information: (855) 268-8478 . Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 $15.99 (30 minutes), $25.99 (1 hour), $39.99 (unlimited), Featured Image Credit: What about damage to the wheels, handles, or straps of baggage? Baby Facilities: CLT has 3 nursing rooms located on the upper level of the atrium near the chapel, in the Concourse A connector, and near the D/E connector. Designated smoking areas can be found outside of the terminal at the far west end on the departures level, and near doors A and D on the arrivals level. Damaged Baggage. You may also call 704-359-5555 for the latest parking information. These exclusions are typically listed in the airlines contracts of carriage. Although airlines are not required to cover fair wear and tear, airlines cannot exclude liability for damage to wheels, handles, straps, and other components of checked baggage. Assistive devices used by passengers with disabilities that are lost or damaged during DOMESTIC air travel are not subject to the rules limiting liability for lost or damaged baggage. On domestic flights, airlines liability for lost or damaged assistive devices is the original purchase price of the assistive device. What are airlines responsibilities when they damage your baggage? Valuables such as jewellery, money, or laptops must be transported in your carry-on baggage and are excluded from liability. Concourse E consists of 33 gates numbered E1 to E13, E18, E20 to E31, E36 to E38, E40, E41, E43, and E45 and is situated on the east side of the airport. Once an airline determines that your bag is lost, the airline is responsible for compensating you for your bags contents - subject to depreciation and maximum liability limits. 1,500. Level 1 is baggage claim with tunnel access to the car rental center and hourly parking deck adjacent to the terminal. You can map your route between two points across multiple levels of the terminal and view estimated walk times between two points. Since you are traveling from an international destination, you will first need to clear customs, and then you will be required to go through security once you get to the terminal your flight will be departing from. For additional media information visit cltairport.mediaroom.com. All rights reserved. It may also be here if whoever found it turned it into an airport employee. For checked baggage, the airline is liable, regardless of fault, for any damage caused to the baggage in its care. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. click here to leave your comment. We have Conditional Approval for Global Entry, but have been unable to secure an Interview locally. Airport Automated Information: 704-359-4910 Airport Information/Paging: 704-359-4013 Visitor Info Center: 704-359-4027 City of Charlotte Aviation Department: 704-359-4900 Airport Law Enforcement & Emergency: 704-359-4012 Media Queries ONLY: 704-359-4933 or email [email protected]. An assistive device is any piece of equipment that assists a passenger with a disability in coping with the effects of his or her disability. Our support team is just a click away! For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Airlines are required to compensate passengers for reasonable, verifiable, and actual incidental expenses that they may incur while their bags are delayed - subject to the maximum liability limits. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288Special Drawing Rights (approximately $1,700.00 US) per passenger. . You can find all the information about statutory regulations and time limits with regard to liability and insurance for baggage that is delayed, lost or damaged by the airline here. If your baggage is damaged, please report this immediately at the airport or online, or within seven days at the latest. Let's face itit's pretty easy to lay down your phone or laptop and then be distracted by something and leave it, or to leave your laptop, cell phone, watch, or even shoes in the TSA checkpoint. Call 704-359-4647 when you are ready, or stop by the designated booth to request pickup. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Disclaimer:Upgraded Points, LLC and its website, UpgradedPoints.com, provides information on credit cards, reward programs, travel information and ancillary information concerning travel and credit cards. The Embassy Suites by Hilton Charlotte is not only close to the airport, but other area attractions as well like Bank of America Stadium, Charlotte Motor Speedway, Discovery Place Science, and SouthPark Mall. CLTs Enrollment Center is located in the baggage claim area of the main terminal and is open Monday to Friday, 1 p.m. to 8 p.m. Contact your airline for lost or missing baggage. If the office has availability for that day, then yes you should be able to. If, after baggage reclaim has ended, you have not found your baggage, please report this immediately to the baggage tracing counters or, as is possible at most airports, preferably online. Items left behind at CLT Airport are turned in to different agencies depending on where they were found. For DOMESTIC flights, DOT regulationallows airlines to limit their liability for a lost, damaged, or delayed bag. If your claim is denied or has not been resolved within six months of the date it was properly presented to TSA, you may file suit in an appropriate U.S. District Court. Our customer self-service tool below can help with changes to existing reservations! Charlotte/Douglas International is a "smoke free" facility like all other City-owned facilities in Charlotte. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. Washington, DC 20590855-368-4200. Please make sure you visit the Baggage Information section of this website to find answers to your questions online. Note down your reference number and check the status of your baggage regularly. Seating with charging stations can be found at gates A21 to A29 and throughout Concourse B. An American Express Centurion Lounge is also located in the Concourse D/E connector on the mezzanine level. Passengers can ride the courtesy shuttle bus between the terminal and these parking lots. The following rental car companies operate at CLT: Hot Tip: Check out credit cards with car rental insurance so you can save money on expensive insurance through the rental provider. The first 15 minutes are free, with each hour costing $6, up to a daily maximum of $24. Popular Questions Have a Question? Please report any damaged baggage immediately so that we can attend to the matter as quickly as possible. FRALH12345). Please report damaged baggage immediately to the local Lufthansa baggage tracing counter. We have a layover of several hours at the airport. Main Terminal If you wish to park your vehicle and escort a . Here's What You Can Doand How You Can Avoid It, Louis Armstrong New Orleans International Airport Guide, Hartsfield-Jackson Atlanta International Airport Guide, I Traveled to a High-Risk Countryand It Ruined Airport Security for Me, Don't Leave Home Without the Best Travel Accessories, Southwest Airlines Unaccompanied Minor Policy, Ellison Onizuka Kona International Airport Guide. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. Airlines are free to pay more than the limit, but are not required to do so. Alternatively, you also have the option of going directly to the lost property office (Terminal 1, Area A, Level 0, Monday to Sunday from 08:00 hours to 16:00 hours). For prior safety, always take picture of the ticket on your phone. Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). See reviews, photos, directions, phone numbers and more for Delta Airline Baggage Claim locations in Charlotte, NC. Costs for replacement clothing and toiletries cannot be reimbursed if your delayed baggage is lost on your return flight or arrives at your home late. Ans: Contact American Airlines via phone or at their lost baggage counter. Contact American Call us Reservations and ticket changes Come see us Ticket sales centers Products and programs Payment options AirPass Contact Business Extra Contact gift card support Contact Group & Meeting Travel You may also like. Daily: 4:15 a.m. - 10:30 p.m. Check if your destination has travel restrictions. Youll see them sporting a Pet Me vest with a handler. Directions for submitting a mishandled baggage claim: 1. These parking lots charge a flat fee of $12 per day. I am connecting at CLT to travel to Bermuda. Is a reservation required or a telephone # to call when landing? The information provided is for informational purposes only and should not be considered financial, tax or legal advice. I will be traveling with my mother who can walk from the plane to the terminal with her cane, but cannot walk the distance to our connecting flight, which historically has been in a different terminal. An attendant will park your park vehicle and help you with luggage as needed.. A variety of car services are available, including car washes, NC state auto inspections and more. CLT has 60+ restaurants, bars, cafes, and grab-and-go food outlets. Passengers have an obligation to minimise damages; this means that expenses must be kept as low as possible in the event of temporary loss of baggage. We are in no way associated with or authorized by the Charlotte Airport authority and neither that entity nor any of its affiliates have licensed or endorsed us. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA General Enquiries: +1 (704) 359 4000 Lost & Found: +1 (704) 359 4012 Compensation is specified in so-called Special Drawing Rights (SDR). No responsibility will be taken by the bank advertiser for these comments. Do I go to gate at CLT to check in? Redeem miles AAdvantage FAQs Customer service FAQs Passenger rights - Canada Back to top Passengers can be picked up and dropped off on either the departure or arrival levels, but waiting is not permitted. Once we have received your complete damage report, you will be given confirmation in writing with a reference number.