We hope to see you again very soon. 44.99. | Read 8,321-8,340 Reviews out of 55,152 Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Ordered and paid on 10th December my daughter's Xmas present. 3. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. They also offer a WhatsApp device but it doesnt work. Package allegedly dispatched on 11th December and now reported as list in transit! Looks like they have found the nearest spare tatty box to send them out in. Footasylum processes its orders very quickly so theres a small window in which you can cancel your order and stop it from going out. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Here are 8 tips for writing great reviews. They have scribbled size 7 on it. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. Companies can ask for reviews via automatic invitations. Check out what 59,467 people have written so far, and share your own experience. For all international returns outside of the UK, please visit our dedicated international returns page. 2023 Trustpilot, Inc. All rights reserved. Footasylum discount codes - 60% OFF for February 2023 | T3 Up to 30% off at Footasylum on Puma with this discount code, 20% off at Footasylum on the Secret20 collection using this promo code, Extra 20% off at Footasylum on outlet products with this discount code, 10% off at Footasylum on first orders with this discount code, 10% off at Footasylum on app orders using this promo code, at Footasylum on Puma with this discount code, at Footasylum on the Secret20 collection using this promo code, at Footasylum on outlet products with this discount code, at Footasylum on first orders with this discount code, at Footasylum on app orders using this promo code, at Footasylum on first coat orders using this promo code, at Footasylum on trainer app orders using this discount code, at Footasylum on selected women's t-shirts, at Footasylum on selected women's footwear, or more at Footasylum on womens jackets in the sale, at Footasylum on womens coats and jackets in the sale, at Footasylum on kids trainers in the sale, at Footasylum on women's trainers in the sale, at Footasylum on women's clothing in the sale, at Footasylum on sale orders with this promo code, at Footasylum on full-price kidswear on the app using this discount code, at Footasylum on first coat orders with this discount code, at Footasylum on coats for new customers using this promo code, at Footasylum on first trainers orders with this promo code. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Once Footasylum has received and inspected your order, a refund will be issued. Free return by our courier service. Rock Woven Outdoor Pant. Great sale and super quick on delivery. Order placed Sunday afternoon and delivered Monday afternoon. High performance sneakers, trending streetwear and exclusive product weve got you. For more information on the cookies that our site uses click here. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. Ordered standard delivery, was dispatched the next day & arrived the day after. You will be contacted by email to verify your review. Ordered some trainers at 10.30pm amd paid for next day delivery. They sent me trainers in a damaged box. Claim your profile to access Trustpilots free business tools and connect with customers. Subscribe in print, digital, or a great-value bundle. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Keep up the good work Terry!Thanks so much.Tanya. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. She got the problem sorted in minutes. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Once your order has been dispatched, you'll receive an email from Footasylum that will contain the tracking information and links you need to track the progress. Bought a pair of Boss trainers at the end of November 2022. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. We use dedicated people and clever technology to safeguard our platform. First and last time I will use this company. !spoke to Edge lane store about colours in crocs. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. It's great to hear you are happy with the coat and that the delivery was so quick. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Take care!Thanks,Rebekah. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. That is great news that they arrived a day early!We hope to see you again very soon. Claim your profile to access Trustpilots free business tools and connect with customers. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Happy from start to finish! Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Footasylum Reviews | Read Customer Service Reviews of www.footasylum In real life, they are dull, boring and have no character at all. Ordered Nike trainers. This arrived within only two working days and all items were delivered intact and all there. Lancashire On-time Delivery. Thank you so much. Verification can help ensure real people write reviews about real companies. Over 90 off RRP. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. . 1 Helpful Report (3 years ago) F Returns - Difficult 0.00% Industry Average " I got the wrong size shoes and to return them I have to pay 160 . Footasylum UNLCKD is the apps loyalty scheme that lets users shop online and scan in-store vouchers available on the app to earn vouchers with every purchase. If valid, the page will refresh and your total will be updated accordingly. As specialists in footwear, its bestsellers include trainers, football boots, sliders, slippers, flip-flops and sneakers. Further Details. Thanks. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. All in all, satisfied with my purchase and dealings with this shop. The Footasylum app is a great way for users to shop the latest deals and products from Footasylum and to build up loyalty points and vouchers that can be used in-store or online. Great to hear that the parcel arrived so quickly. I would avoid at all costs. Ordered some trainers at 10.30pm amd paid for next day delivery. Footasylum on the App Store Simply follow our returns portal link below. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Hey Getta,Thanks for leaving us a great review. Find out how we combat fake reviews. Date of experience: January 04, 2023. Ordered item was faulty. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. UK Returns Free return by our courier service. They were dispatched quickly and delivered within a few days to Northern Ireland. Also it was delivered to Republic of Ireland avoiding customs charges. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. If this was my store, they would all be sacked. Easy! This is the last thing I buy from footasylum from here on. Rolling eyes, rude attitude. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. That is great news about the fast delivery.We hope to see you again very soon. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. 2023 Trustpilot, Inc. All rights reserved. Thanks,Rebekah. That is great news about the fast delivery.We hope to see you again very soon. Men's, Women's & Kids' Trainers & Apparel | Footasylum Although the guys were lovely and well mannered, they couldnt seem to resolve my problem. Please note: The normal 14 day returns policy will re-commence from Monday 26th December. Keep up the good work Terry!Thanks so much.Tanya. A pop-up box will appear revealing the code. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. Wow! Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Footasylum Reviews - Read 369 Genuine Customer Reviews | www.footasylum.com You have disabled javascript in your browser, please enable. Suggested companies are based on peoples browsing tendencies. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Get Code. T3 is part of Future US Inc, an international media group and leading digital publisher. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Shocking service avoid disappointment. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Ordered standard delivery, was dispatched the next day & arrived the day after. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Treated myself to some new trainers and jogging bottoms in the sale! Search for local Shoe Shops near you and submit reviews. For people who want unlimited delivery, you can pay 9.99 for a full year of free unlimited priority delivery with no minimum spend. Tommy Jeans. Companies can ask for reviews via automatic invitations. Shoved the card machine into our face. Companies can ask for reviews via automatic invitations. By continuing to use this website, you agree to the use of Cookies. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. All in all, satisfied with my purchase and dealings with this shop. - Anonymous. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. We use dedicated people and clever technology to safeguard our platform. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. All items must be returned in their original boxes and packaging. OL10 2TA. Delivery Methods. Shocking service avoid disappointment. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Alpyrex. This time, however, when I ordered, their courier choice was Yodel. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Purchased 2 pairs of Salomon trainers in different sizes. This arrived within only two working days and all items were delivered intact and all there. Get your sneaker fix anytime, anywhere with the Footasylum app. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Rolling eyes, rude attitude. Ordered standard delivery, was dispatched the next day & arrived the day after. Popular Christmas FAQ Christmas Gifts | Christmas Gift Ideas | Footasylum Both pairs didn't fit well so returned both pairs in exactly the same parcel as they were sent through FootAsylum's preferred choice of courier ToYou through Asda. Ordered coats for 2 of my sons in the sale. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. The lines are open from08:30 - 19:00. Purchased 2 pairs of Salomon trainers in different sizes. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. Replies to negative reviews in < 24 hours. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Footasylum. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Hey MattThanks for taking the time to leave us a review. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your browser does not support embedded videos. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Please note that we may share your email with the company to verify your order. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. We hope to see you again very soon. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Totally shocking service in regards to a faulty item that they . Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. We use dedicated people and clever technology to safeguard our platform. My son lost out on his Christmas presents as a result. Within 5 Days. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Companies can ask for reviews via automatic invitations. Returned to Preston, Lancashire store today with purchase receipt to exchange them or get a refund. Unable to get in touch with anyone from customer service to resolve issue. Was looking everywhere but at her customers. - Anonymous, posted 4 months ago Take care!Thanks,Rebekah. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. When you purchase through links on our site, we may earn an affiliate commission. Restrictions apply. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Shocking company - bought two items trainers and sliders order value 100.28 never received. One very disappointed son this Xmas! Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. First and last time I will use this company. Get FREE UK delivery on all orders over 60 and FREE UK returns. All rights reserved. Thanks,Rebekah. How does Footasylum deliver? - Reviews Thank you so much. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. Footasylum has collected 369 reviews with an average score of 1.86. . An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Easy! Footasylum Discount Code: 10% off Everything. And would recommend to all my friends amd family. They were dispatched quickly and delivered within a few days to Northern Ireland. Before returning items you must notify Footasylum by telephone, letter, or email. Here are 8 tips for writing great reviews. 14 DAYS, 10 CREATORS, 10,000 ON THE LINE ft TheBurntChip and GK Barry 281,550 views 3 months ago SUBSCRIBE FOR. Hey Getta,Thanks for leaving us a great review. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Great sale and super quick on delivery. Footasylum Reviews | Read Customer Service Reviews of www.footasylum.com Shopping & Fashion Clothing & Underwear Shoe shop Footasylum Footasylum Reviews 59,844 Great 4.0 VERIFIED COMPANY www.footasylum.com Visit this website Write a review Reviews 4.0 59,844 total 6% 3% 3% 1-star 17% Filter Sort: Most relevant EM Elena Mocanu 3 reviews GB Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Ordered it on Monday and it was delivered on Tuesday. Price was unbelievable for what I got! In November 2022 I placed an order with FootAsylum and it never came. If this was my store, they would all be sacked. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. Footasylum Discount Code - 60% Off - March 2023 - The Sun Vouchers - KM, posted 1 year ago Thank you so much. Over 90 off RRP. very helpful as Liverpool didnt answer the phone. Reply from Footasylum Jul 14, 2021 Hey! Courier. In November 2022 I placed an order with FootAsylum and it never came. I will always order with footasylum I am very happy with the service and products. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Bought a pair of Boss trainers at the end of November 2022. Gain access to Footasylum UNLCKD through your main Footasylum account. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. - Rebecca Jones, posted 1 year ago After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. | Read 2,661-2,680 Reviews out of 55,033 An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! Yay! That is great news about the fast delivery.We hope to see you again very soon. They all fit perfectly. In November 2022 I placed an order with FootAsylum and it never came. It's your job. Paying out money for nothing but stress, Not happy, my son purchased with his birthday money a Nike tech Fleece hoodie & joggers from Dundee shop, price tag said 95 for the hoodie but he was charged 110, told they just haven't repriced yet! You can return your product via Asda toyou, CollectPlus, Hermes and InPost. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Will definitely be ordering from them again. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. The North Face. Treated myself to some new trainers and jogging bottoms in the sale! Founded in 2005, Footasylum is a subsidiary of JD Sports and has grown into a popular destination for the latest footwear and athletic apparel. !spoke to Edge lane store about colours in crocs. They have sent them back to me and are refusing a refund. Ordered almost 400 worth of clothes for my son on the 12th of December! Looks like they have found the nearest spare tatty box to send them out in. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. Find out how we combat fake reviews. It's great to hear you are happy with the coat and that the delivery was so quick. I have worked in retail for over 15 years. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Please refresh the page and try again. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. I would definitely recommend and will be a returning customer. Discount. International Returns Most Popular 10/10 will not be using footasylum again. It goes against our guidelines to offer incentives for reviews.