What do you mean Dming the moderators? How to reach a live person: Speak "customer service" at first prompt. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. And the exact same seats they re listed and sold for a different amount sold and the payout. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. How do I complain to StubHub? Our robot lawyer can dial any company you might wish to communicate with and wait out the phone queue no matter how long instead of you! Those will be paid out by the end of May. We are changing the way you register and sign-in to the StubHub Community. and take advantage of this neat service whenever you need it. The seller would net $85.. New York Stubhub said they have the seats were listed until a hour past kickoff. It is possible to request a refund on a purchased StubHub ticket manually. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. Copyright 2020 Scripps Media, Inc. All rights reserved. Your sale is valid and you will be paid on your sale 5-8 business days after the event. Locate the StubHub corporate office headquarters phone number, address and more at CorporateOfficeOwl.com. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. StubHub issuing refunds for events canceled due to COVID - The Enquirer Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. All you need to do is follow these short steps below: Voil! Fatsuma Stagehand Poor customer service is the biggest pet peeve to DoNotPay. If your event is cancelled, well automatically refund the credit card used for purchase* (usually within 30 business days of the cancellation announcement) Bought your tickets at the venues box office? DMing or direct messaging is sending a private message to one of the moderators, NikkiM -https://stubhub.community/t5/user/viewprofilepage/user-id/724, KattW -https://stubhub.community/t5/user/viewprofilepage/user-id/8, AllyD -https://stubhub.community/t5/user/viewprofilepage/user-id/24, Paul -https://stubhub.community/t5/user/viewprofilepage/user-id/25. I received an access code that didn't work and Customer Service asked me to give the seller a little time. Lots 81-82 Street C Find the sale. In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. Listings for companies similar to StubHub: Customer service is awful. International orders are handled a bit differently than those within the US, @Lighty7. And on Friday, the Galaxy announced that the third game between the Los Angeles rivals, taking place on Friday, August 24, is officially sold out for StubHub released its fourth annual preview of the most in-demand touring acts for the summer of 2018, and Taylor Swift returns to the top of the list; U2 topped the list last summer and Adele in 2016. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). StubHub does not contact the event or festival to verify a tickets legitimacy unless they are partnered with StubHub already for the event. Reached out to customer service twice still can't list tickets. Ticket buyers and sellers say StubHub owes them after widespread event There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. It is now November - this is ridiculous. After the switch, you will enter the email address you use to access the community in order to reset your password. I waited 2 days and tried the access code again..still nothing. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds United States - California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee Canada- Alberta,British Columbia,Ontario,Quebec The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. The cash refund will be issued by May 31, 2021 and will. I had to ask for a manager. How to get StubHub refund According to the company's website, if a customer's preference is for a cash refund, no action is required. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. "If you have tickets to a show that is postponed, you will be able to select your refund . The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. I've been a customer for a long time and am not happy. Open a new browser and try logging in again. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. As the event is rescheduled and not cancelled the buyer is not eligible for a refund from Stubhub. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. If that doesnt happen, we will locate comparable replacement tickets or send you a refund. where can I go to use activate the voucher so I dont lose that as well. Request and Get a StubHub Refund Right Now. With only these four steps, your refund request is faxed. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. Review, To see your event status, log in to your StubHub account and select 'My tickets' then. Sometimes email clients send our first email to a spam or promotions folder. Go ahead and file a chargeback on your credit card. Harris Teeter. https://money.com/stubhub-refunds-covid-19-cancellation/. Owned by eBay, StubHub serves as a direct ticket marketplace for ticket reselling Tickets are often mailed from the ticket holders to ticket buyers directly. From everything weve seen, the StubHub customer support is quite thin, to say the least. Yes Another way you might reach the company is by sending them an email. StubHub customer service phone numbers and support The highest chances you have of being granted your refund is if you let DoNotPay request it for you. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. If you feel like StubHub cheated you, you could take action against them. StubHub changed its refund policy about a month ago. please contact StubHub US Customer Service at 1.866. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. I have an email stating "Remember, your order is covered by our FanProtect Guarantee." DoNotPay doesnt care about that. Interactive chat As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. BUFFALO, N.Y. (WKBW) 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. . It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. How do I complain to StubHub? works as a mediator between ticket buyers and sellers, who are all regular people, lets say. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. Danielle is the author of this solution article. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Remember, your order is covered by our FanProtect Guarantee." Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Reach out to customer service representatives via social media, Call the event organizer and state your case. Enter your gift card PIN in the PIN field when prompted. to check out everything we offer. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Learn more about how we make money. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. How to request an event on the StubHub website. See detailed StubHub customer service rankings, employee comments and much more from our sister site. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. This happens when tickets are reprinted, but they are usually still valid. When you buy tickets as a guest, check your order confirmation email for a 6-digit access code. The clause is designed to protect both buyers and sellers. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. These are often free tickets the seller can relist. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. They are printed with duplicate. All Rights Reserved. For customer support people can visit their help topics to search for answers to questions or browse popular topics. Ticketmaster for Ever. DO NOT ask for a refund from Ticketmaster as then you will incur penalties which can run as high as 100% of your sale price. They may sell them for more or less than face value. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. You will never be contacted directly by a buyer or prospective buyer You can adjust your ticket prices to reflect marketplace value at any time. The credits are valid through the end of 2022. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Does StubHub have live chat? StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. What a horrible service! This material may not be published, broadcast, rewritten, or redistributed. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. Youll get a refund if your event is cancelled and not rescheduled. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. A Personal Loan can help you mitigate losses and get back on track. How to Contact StubHub for fraudulent tickets. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. Review the StubHub return and refund policy at ReturnsAndRefunds.com. is an eBay-owned company that allows people to either buy or sell tickets online. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. Events postponed or rescheduled won't be refunded, Fowlks said. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets StubHub is also required to process any refund requests it receives going forward for the events at issue. Clear your Internet browsers cookies and cache. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. Absolutely, you can list these tickets for sale on our site ! New Jersey As the largest ticket marketplace in the world, we enable fans to buy and sell tickets to tens of thousands of events, whenever they want, through our desktop and mobile experiences, including our StubHub app for iPhone, iPad, Apple Watch and Android. Buy sports, concert and theatre tickets on StubHub! I had a fraudulent charge on my credit card account from Match.com. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. Click or tap See actions and select Make changes. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. StubHub was founded in 2000 and its current CEO is Eric H. Baker. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. Whats The Difference Between Class 2 And Class 3 NI Contributions? JEVAR IS WHO HANDLED MY CALL. North Carolina I think I'm golden and I made my sale. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. They showed my same seats that they cancelled sold and the payout. I would like cash refund too. Bradley R. Hightower. You never know when you might find yourself financially strapped - the good news is you have options. 01-30-2021 01:41 PM 2 Reply Sorry, unable to complete the action you requested. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed.