Assure the interviewer that you can handle this type of task in a transparent, empathetic, and professional manner. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. Maybe you can see opportunity when others can only focus on the issue. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. 91% said yes. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. Our date tracking prior to 2019 was not accurately kept. "I certainly do not enjoy communicating bad news to a co-worker, but I do have experience in doing so. Find additional company focused interview questions by practicing from one of our industry sets. ", "Outside of my career, my priorities in life are my family and being outdoors. Image source: Times Herald. "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. Great answer! ", "I'm a very detailed and organized person. Perhaps you have a keen eye for detail. ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. Kaiser Permanente Interview Questions (2023) | Glassdoor We will see how stellar my skills are after that course! I carry around a notebook and write down important facts if I think there is a chance I will forget them. I took these methods and incorporated them into our setting. Submit as soon as possible so that you will have more time to gather the required supplemental documents. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. ", "Yes, I handle all of these administrative tasks in my current role. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. It sounds as though you do everything possible to ensure your patients are set up for success. Reiterate to your interviewer that you are aware of the stressors that come with this role. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. It sounds like you handled this matter with utmost urgency and great customer care. Prior to your interview, put some serious thought into what drives your patient care philosophy internally and sincerely reiterate to your interviewer why you hold this philosophy near and dear to your heart. People feel pretty comfortable with me and often open up about what theyre going through or share their personal lives with me. However, it can inhibit my ability to grow. No matter how you answer, your interviewer will be looking to hear that you can overcome any negative work environment and express your ability to do so by talking about a time you overcame a tough situation in the past. My approach is to be empathetic, soft-spoken, and truthful. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. I hope to involve them in various Kaiser community volunteering opportunities.". Your work history sounds strong, and it seems as though you are very loyal to your work. Discuss how you can thrive in this role, even during the most stressful times. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. You may work well without the need for much management or direction, or perhaps you are better driven in a collaborative and team-led environment. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. Also, when solving any problem, it is important to be able to identify as many possible solutions as possible in case one of them might not work out. I love working as part of a team and my colleagues take well to my personality. "Everyone is emotional to a certain degree, and I would consider myself kind-hearted and open. Problem-solving and dispute resolution are critical skills to possess on the team at Kaiser Permanente. These are exactly the steps that an interviewer would be looking for. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. I tend to help the pharmacist with a resolution, and at the same time, fill, input, and answer the phone. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. "I would describe my personality as approachable, light-hearted, and positive. I have enrolled myself in an evening/weekend workshop for the next six weeks. When I am under pressure on the job, I focus on the task at hand and make sure not to get distracted with other tasks. In the end, we awarded those with perfect attendance a $600 bonus. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. I am eager to get a great start on my career. But being confident in my abilities as a newer worker in our field, I am very comfortable starting at the entry-level of pay for this position and working my way up with experience. While sometimes a good thing, there were times when I was fearful of even expressing my own beliefs or thoughts in thought that I would upset someone. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? List several ways that you receive your industry knowledge and stay on top of trends. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. What is the hiring process for remote jobs at Kaiser Permanente? I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. The lady said she needed the medicine that day, and if she didn't have it that day, she will go to a hospital and send the bill to us. If you have a criminal record, you must disclose this. If you can, provide an example of a time when you implemented a stress-management technique in your current role and explain why it was effective. I am an attentive listener and a compassionate caregiver. ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. Talk about your qualifications and skills that will help you to do this job well. Your response makes it clear that you volunteer in your community in various ways. Assure the interviewer that you are able and willing to pass a complete background check if hired at Kaiser Permanente. Your answer should include your ability to be patient, kind, and confirming to best answer this question. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. Would it ensure efficient workflows or more timely responses to other departments? We do not claim our questions will be asked in any interview you may have. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. ", "My current nursing team is very diverse and our team functions at its best when all members are bringing their own unique perspectives to the table. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. We also met the needs of our team by protecting the positive culture we had worked so hard to create. This approach has greatly reduced in-house issues related to communication. I make sure to practice empathy. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. If you want to make an impact with your answer, research as much as you can on this position with Kaiser Permanente to refer to the immediate needs of the department. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. Application Timeline | Kaiser Permanente Bernard J. Tyson School of Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. I volunteer with their organizations in various roles. While we are all human and make mistakes, the key to this question for your interviewer is how you handle the aftermath of a mistake to make things right. Asked July 30, 2016 22 answers Answered October 27, 2022 Look for mock interviews you can purchase for 8$ month. In the early morning hours, I was tending to a patient that was still wide awake and we ended up conversing for some time. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. Kaiser Hiring Process: Job Application, Interviews, and Employment ", "Where I work, we have a diverse team; we all work together by translating to patients, helping them understand when they have questions, and splitting the job to get it done on time.". ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. My idea was to talk to users of EHR systems at all levels. There are many tools that you could use to excel in your job but remember - the most significant tools you possess are an excellent attitude and a great team backing you. We are all human with our weaknesses, so don't be afraid to share yours! Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. ", "Once I was filling a prescription for 90 days 90 tablets. Consider sharing how patients react to the way you communicate. When have you had to adapt to change in the workplace? We do this by creating interview questions that we think you might be asked. Your ability to adapt to various people, regardless of a positive personality match, shows that you are mature and professional, even when factors are not entirely ideal. My documentation is strong, as well. I understand that it's part of the job. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". The success of Kaiser Permanente thrives on the accuracy of information and organization in all work that they do. Consider the skills and qualities that help you successfully face problems on the job and be sure to reiterate them to your interviewer. Ultimately the patient understood and the procedure was finally completed.". The staff wanted to start double-booking patient time slots. Let the interviewer know that you can handle an environment that offers diversity by giving an example of a time where you embraced diversity in the workplace. Our interview questions and answers do not represent any organization, school, or company on our site. I also dislike when the morale of the lab is low. Good example! I work good under stressful situations, and I'm good at resolving patients' problems.". Very good answer! As well, I am an active participant in my local rotary club. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. By talking to them, explaining how important it is for them to take their prescriptions daily, and offer them auto-fill on their prescriptions, and enroll them on ready reminder will help them take better care of their health.". Ben Richardson, a principal in McKinsey's London office, conducted the . I make sure to get to know my patients whenever possible and I provide them with the most compassionate care possible. ", "I work good with minimum supervision, but I also enjoy working with a team. What is important to them is that you are cognizant of your own personal shortcomings. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. I greatly value diversity. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Upon first taking the call, the patient was name calling and yelling. What makes you want to give back to your community? Are there any resources from Kaiser Permanente that you could subscribe to, and then mention in your interview? I want to relax, read a book, meditate, go out with my friends or take my mom to eat at a good restaurant and enjoy my day off to come back to work recharged.". Kaiser Permanente Interview Questions & Answers | Indeed.com This question is a little tricky because it's unclear. They are also looking to hear that you understand the greater role this job plays in providing excellent service to the patients and fellow colleagues that you would be serving in this role. If you are passionate, you could choose to refer to yourself as expressive, communicative, open, and unreserved. You've chosen a powerful example that can help make you a more memorable candidate. Wonderful! Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. I learned a lot from this situation that I think I can bring to the Kaiser Permanente team. By initiating an open conversation with this person, we were able to uncover his need. In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. I also learn a different kind of articles and submit my test to renew my certificate. When I enjoy what I do it doesn't feel like a chore. In looking to hire you at Kaiser Permanente, your interviewer wants to know that you have a methodical approach to problem-solving. I was nervous that I was not using the proper equipment during high-exposure risk procedures. ", "I will learn fast all I need to know to better help patients so I can answer their questions and make them feel cared for and improve patient care.". 3. I take the time to listen and reflect back to ensure that I am providing the best care possible. If posed a question like this, or any regarding compensation, during your interview, you need to put some serious thought into if you are willing to earn your way up if Kaiser Permanente does not want to offer you top compensation right away. We had a lot of concerns with patients not showing up for appointments when expected. ", "You are searching for someone with 5 years' experience and I have two. Very nice answer. A career in healthcare can be emotional at times; however, I choose to focus on the positives. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. I am a very hard worker who is eager to become a team member with Kaiser.". Talk to the interviewer about the ways that you ensure accuracy and organization in your day-to-day activities. What resources do you prefer to stay on top of industry trends and changes? If you tend to take the lead, you can let the interviewer know, but avoid sounding overbearing. As you answer this question, try to talk about a specific time you had to work with an extremely difficult person during your career. This post provides exhaustive information on the Kaiser hiring process, to help you learn how to effectively go through the job application, interviews and other parts of the recruitment process at Kaiser Permanente and be employed. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. These are all excellent skills to have, and you sound very talented! I am very fortunate to be where I am at today, and I think it is vital that people lend their time and efforts to help those that are less fortunate. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. I also receive emails from different pharmacy pages with interesting articles.". I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". Your interviewer will be looking for you to own up to your mistake and do what it takes to correct it. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. I get along well with others and work well as a team.". Unfortunately, the sales have shut down. Written by Angela Fontaine on April 24th, 2021 Answer Examples Have Been Hidden Also, I am organized, bilingual, and I have pharmaceutical knowledge. ", "I believe in volunteering in the community where you live. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. We had in services to help us prepare. ", "I would describe myself as a hard worker. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Staying on a deadline is very helpful, and I will delegate when necessary to alleviate some stress. "Early in my career, I was working a night shift with minimal staffing on our unit. The chatbot function asks candidates about the basic skills and experience necessary for the job and can also answer basic questions about the job, salary, and other aspects. To do this, we developed a survey where respondents could answer questions on the EHR regarding ease of use, effectiveness, and effect on patient care. I have had to adapt to 3 new managers in the past four years and each has had their own unique styles and expectation. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. Kaiser Permanente takes great pride in having a very positive and nurturing environment. ", "Do my job and do it right. The reason was a computer glitz that held the release of his chemotherapy. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. Lastly, it's a great idea to ask the interviewer what resources they refer to for industry trends. Outside of our animals, my family loves to camp around the region and we do so on many weekends each year. Being newer to my career in healthcare, my biggest goal as of late has been to take as many related courses and workshops as possible. Interview Questions Give an example of an improvement project you led I also check what's low and order specialty if it's a fast mover. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. Kaiser Permanente interview Flashcards | Quizlet I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". ", "I am super focused when I am stressed so I can make sure everything is done and correct. One is ABC, and the other is XYZ. INTERVIEW KAISER Flashcards | Quizlet "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. I cannot take on every step of a project all of the time. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. ", "Knowing that I wanted to pursue a career that involved healthcare and science, I received my bachelor's degree in cytotechnology from Thomas Jefferson University. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. I like working in an industry where genuine care is valued. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. Did you consider that the patient's physical pain or feeling ill would make his temper short?