A collectable which I still have. Buyer says I sent wrong item, is it a scam or was it mixed up in the mail? I agree. I wanted to get some advice before I contacted, but I had planned to, yes. Message 1of 30 Buyer Protection - Mercari: Your Marketplace Why doesn't ebay just start a business where returns go to the ups store (or whatever vendor) and the seller opens the return in front of an employee to determine state of the returned item. A buyer from Europe orders at item and pays for it. Cause his photo shows a like kind of item but not the brand or pattern I sent. By ARTHUR WRIGHT. eBay somehow refunded the buyer automatically when the return was delivered. I did buy the shipping label through ebay. 05:05 PM. As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. There's no possible way I sent the wrong item so he's trying to scam me. Was full of marks. You can ask the customer to return the item, but he has no legal obligation to do so. They say its to cover additional shipping costs, as they suddenly need it sent to a foreign country (often Nigeria, although not always). A buyer happily purchases your item. eBay will not assist with a transaction that occurred beyond its purview. Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. For things like graphics cards your best bet is to sell locally, all cash. Further to my message above, here's a quick edit of an image of the black skirt you're selling (item164122653002) - in the original you can't really see any of the details of the design or fabric at all - that's the sort of thing a potential buyer will want to see. Particularly if the item is expensive, popular, or desirable (such as new cell phones or gaming consoles). In my experience, they have always used the original packaging, and have never even opened the packages to inspect them. Heres how. I think padi means, the buyer is looking at a red top (for example) from a different seller and saying it's wrong. Do not refund half. They may reason that when sales are conducted offsite the seller (you) can avoid paying transaction fees. Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. That necklace couldn't have come from me. I had a customer contacted me that the item was damaged in transit. Our app will file a claim in your stead, saving you time and a potential headache. Buyer claims I sent wrong item : r/Mercari - reddit.com It certainly looks a much darker top in the listing. what I did with one buyer who repeatedly did this, messaged them and said I would be contacting the police as it was theft, it stopped it, In cases like this. It's an absolute pain in the ass but eBay will never change their policy if we are all pushovers and complacent with buyers committing fraud. Theyll tell you to file a report with the police and then wash their hands of the matter. The buyer confused me with another seller. Everyone is covered except the credit card holder, whoever that is. They receive an eBay order for my product, selling at a discount to undercut me, and receive payment. The status says the item was "Delivered to agent," so the item shows as delivered. Bamboozled: If a retailer sends you stuff by mistake, can you keep it? - Nj Its disturbing to me and I dont even know how long I am going to sell on eBay now because of this happening when I send my orders out every time I get an order. The item could have gotten mixed up during a customs check? New replies are no longer allowed. QUOTE eBay is very aware that scams occur on the website. The downside of buying online is that there is no way to verify the authenticity of the goods before you buy them. eBays security systems can only protect buyers and sellers when transactions occur directly on the website. I have mailed items in that type of envelop but only ones that are lined with bubble wrap and it doesn't look like it's one of those. This topic was automatically closed 180 days after the last reply. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. If not, fuck them and continue onto arbitration per their terms and conditions. Fabric: Polydex. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. . "Hi. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. I sent a seller an offer on an item and she accepted. In your case going to the post office and having them run a report of the returned item weight (shoes should weigh a lot more than a shirt), and giving you a copy, should be enough to prove it. Go to ic3.gov and fill out the internet crime form. Do not refund first and try to appeal after. Ebay found me not at fault and released my funds. I'm not sure where I stand on this now. All rights reserved. The eBay transaction is listed as refused or returned, the seller gets the product back and keeps the payment, too. 03:13 PM. on Things like this happen. The last they knew my case already and they closed case on my favor even after they had accepted for buyer to return item. on Additionally I have filed a local police report (which they closed since they can't prove "who" the offender was) and filed a mail fraud case with USPS. Glad you at least eventually prevailed. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense The unofficial eBay subreddit. She got her full refund back and kept the ring! I have multiple people selling my exclusive product for less that I sell it for on Ebay. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. Gift card scammers reach out to victims by phone, email, or social media. This is a type of blackmail. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. When a buyer disputes an item, the review is no longer an option unless they "accept the item". Reddit and its partners use cookies and similar technologies to provide you with a better experience. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. $900 item. Buyer claiming wrong item was received. HELP!! How were you able to call eBay? Remember to be persistent when you are in the right and can prove it. Similar to the above scam, a fraudulent seller can place a fake Ebay customer service number on their profile or product page. Otherwise, you can also restart the laptop just by pressing the power button. Strictly No RETURN NO EXCHANGE policy. People are getting desperate, violent and all kinds of other things lately. Add any photos you have of the wrong package. So, I cancel the order and sent in a statement. It's tough dealing with customer service when they're all Filipinos who don't understand or care. We will not refund the buyer and you can continue to work with him through UPS claim if buyer decides to provide number. So we repaired and return an annoyed customer but couldnt do anything about it. The scammers will also ask for your PayPal email address. Solving problems with a PayPal purchase - PayPal I Sent An Ebay Buyer The Wrong Item - YouTube Once it arrived in Canada, they passed it on to Canada Post, who made the final delivery. Once payment is confirmed you ship it promptly. It is a site to get quality at the best price and sometimes I make 50 cents. I'm convinced, from reading other posts online, that the first one is completely computer generated, or done by someone with zero knowledge of English or Google translate. Can Usps Tracking Be WrongPost Office have such a horrible . The photo they sent is something completely wrong and not at all what I sent and not something Ive ever owned. 26-05-2020 You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. Contact postmaster and file mail fraud. The buyer received an item that was not as described (misrepresented sizing, undisclosed damage, a different material, a non-existing detail or feature). Contact the USPS and submit a case either via their online form or by calling 1-800-ASK-USPS (1-800-275-8777). Item compatibility is buyer s responsibility. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. I told them to send it back to me and I'll give them a refund. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. If say you suspect the package was tampered with than you are opening yourself up to loose seller protection. Its just getting worse, sadly. They can claim the item was not received, claim a refund and make off with the expensive item. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Plus get a receipt from USPS. Do everything you can to annoy them until they finally just pay you the $900 so you go away. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Also on my initial dispute call the person I talked to said that I should try and see if they buyer would take a partial refund Really wish this sub didnt have a rule for sharing names of ebayers because thats definitely someone Id add to my blocklist. If they do then you have to either refund or call eBay and try to make your case. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. Press J to jump to the feed. I have 100% seller feedback. Am I supposed to follow up with Royal Mail or it is now his responsibility? The item's condition was misrepresented. Zero money was left over. Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Press question mark to learn the rest of the keyboard shortcuts. That's the correct garment you've received, but as computers and phones and tablets can all display things differently depending on their brightness and colour settings, perhaps the photos have appeared darker on your device than is ideal? Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. How Do I Resolve Missing Orders/Packages for my Customers? - TCGplayer Powered by Discourse, best viewed with JavaScript enabled. It's so unfair to write eBay sellers off like a bunch of cheap scammers. Buyer had wrong address, item was sent back, what now? - EBay If they do not rule you not at fault and release your funds, complain to ebay for business on facebook. It sucks. If the item is sold for more than $750 the item must have signature delivery proof. I sent wrong item - Welcome to the Etsy Community I shipped a wrong item that was hundreds more valuable than was actually purchased. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Hey Im kind of new to mercari and Im really nervous. Exchanges and Replacements - Amazon Customer Service @deala0621:There's no point in contacting Canada Post, or USPS. In the tracking updates for the package, it has the USPS tracking #, but then it went through customs and then, I guess when handed off to Canada Post, Canada Post supplied a Canada Post tracking #. Did you try talking with the buyer? 2. They always put new labels on the package, because you shipped it to the shipping depot in Kentucky, and they needed to ship it on to Canada. How do i handle this? Learn the fundamental steps for running an eBay business. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Could you explain a bit what steps you take when shipping? Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . Five! As its a scam, you will never see your money or your items again. 'However once the seller has received the item back, eBay can then step in and review the . I am absolutely certain there was not a mixup with items i've sent out (in my case I told him I am a small time seller with limited inventory and never had the item he claims i sent in my possession). I ended up having to give a refund in fear the buyer is going to give me bad feedback. What's the return address? They have no reason to create one earlier. Copyright 1995-2023 eBay Inc. All Rights Reserved. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. The one I received is as per the photo. Thanks for the policy violation on your part eBay. Explain that you used a box, not an envelope, if that is the case. You can request that the buyer send the item back to you immediately. Buyer gave wrong address, and expects refund, who - The eBay Community Ebay We Can T Process Your PaymentPlease select a different payment Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. I agree with that. Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . A buyer will offer to purchase your item and send a larger payment than required. They aren't. Example: The listing said "new," but the item was clearly used. It could be either the USPS assigned a repeated tracking number to your shipment or the USPS scanned the shipment incorrectly. 26-05-2020 They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. My problem is that the buyer wants a refund, even though they gave me the wrong address which is 100% a fault of theirs. Supervisor told me to hold up on Police report and wait for UPS to step in. Thanks for this suggestion. 04:28 PM. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. They look the same to me.. on Once I listed a new in box item as white when it was really blue. Offer to send him a return shipping label. Press question mark to learn the rest of the keyboard shortcuts. Buyer returned different item - General Selling on Amazon Questions I think most first-time eBay buyers create their account the same day they place their first order. I get an email from the buyer asking where I sent it, oh that is wrong, send it here. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Because the seller sent a lighter instead of a $600 Gucci wallet. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. Sometimes, a frazzled seller can inadvertently mix orders up and buyers end up with a different item on their doorstep. So buyer filed a claim for a return with eBay citing wrong item sent. 04:02 PM. Listen to this weeks podcast to hear sourcing methods from a seller! A buyer may see your item and offer to pay for it privately rather than using eBays official payment channels. Its a battle that sellers will always lose but eBay does help their best sellers that have track records of good sales. Omg I JUST heard that same story!!!! ive had power sellers defraud me for a 50 cent lowes coupon. I really feel like I am not getting any protection from scammer buyers on eBay. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. This scam is a new twist on the offer of overpayment. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. She may have forgotten she purchased this one as well but from you. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. man!! e-bay couldnt give two hoots for sellers as long as they are making money. The buyer could be lying. why it was refused and Never heard back. I asked what exactly was wrong, what were the specs of the system, and what cooling system they were using. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. And third, we started to build PayPal's business off eBay. Do I have to go ahead and refund no matter the circumstance? To cancel your order: Go to My Purchases. They never sent it back. This leads you as the buyer to think youve received someone elses parcel by mistake, and you return it or take it back to the post office. Answer (1 of 4): Hi. Refund, repair or return. Aamzon advised we can do what we want. Thank you sooo much for putting your story on here. Possession is the point when a buyer loads purchased items into their vehicle First of all, from the Apple menu, restart the Macbook Pro. Once the scammer has your money through untraceable means, they will stop communicating with you and will not send the item. Buyer contacts me today. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. She is moving to Chicago to avoid painful memories and she put the car in ebay motors they will contact me.. just give me your full name, email and phone number.She has free shipping as part of the deal. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. This was shipped by Global Shipping Program. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. An eBay Seller Shipped an Empty Box and I Lost $370, this - TechWalls Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. In order for it to work, sellers must provide proof of item delivery. Here are some of the most common ways eBay sellers are scammed. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. I got pictures proving what i shipped on the box along with UPS signature proof of delivery(he filed the claim 15 days after receiving and 1 day before EBays buyer protection 30 days.) BUYERS ABUSE POLICY Sellers should be very careful when describing items and only ship out things as described. Yet fight is not over, lets see what happens next. Should I try to see if it was mixed up with another package? Press question mark to learn the rest of the keyboard shortcuts. The final resort is to submit a missing mail search. If the package was mixed up by GSP, then they should handle it. This is the message:Just wanted to say that the item I received was not this one. Ebay going to shit with scammers abusing the money back guarantee. But so far no response from buyer. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. I sold 4 of the same items. All items are made out of High Quality fabric. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. 4) Request return shipping label credit as buyer made false claim. The item ordered was a coil of hook & loop tape. The buyer pays quickly, and you send the item without concern. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips Attached is a picture of a side buckle and the package with address label. eBay is very aware that scams occur on the website. I always get a receipt of postage but buyers dont want to pay for tracking which is from $4.50 on up on a cheaper item and especially when the item costs less than the tracking shipping.
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