I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. What will a Marketplace ticket look like? (This can normally be obtained from the transport companys website). Here are 8 tips for writing great reviews. Ticketek refunds, the true facts - The Vigilante News Can I get a refund or exchange? - Ticketek Marketplace NZ Help - Confluence I couldn't return to where I was, no progress, the booking system repeated itself, etc. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . is cancelled or postponed by the provider. Abhorrently bad process for handling refunds and rescheduling due to illness. Released a technology that is fully flawed just like the rest of the governing bodies around the world. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. This meant that I had to sit & concert was standing room only. A copy of a notice from the examination body, school, college, or university confirming the change of date. I replied and asked for a direct line or email address to speak to management/no reply since. Are Refundable tickets available through Ticketek Marketplace? Our integration means you can list tickets for resale directly from your Ticketek account. . Where You are the business owner or registered Director, or a member of Your family is. Instead I was sent the PDF email after the show. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Frontier Touring, Special Guests: Maisie Peters and Budjerah. They stole my money too. Companies can ask for reviews via automatic invitations. They ended up rejecting my application for a refund and closing it down entirely. Don't EVER buy for a friend, NIGHTMARE. For a detailed FAQ on these measures visit edsheeran.com or frontiertouring.com/edsheeran. Website doesn't work. Clunky unhelpful booking site for Mary Poppins Melbourne. Ticketek - Refundable Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. (Receipt required for Doctors note refund up to $100 or equivalent). They need a better system and more staff it seems. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Just upload its fucking DEATH CERTIFICATE. If there is a financial failure of any Transport provider. Reddit and its partners use cookies and similar technologies to provide you with a better experience. How totally useless. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Voluntary relocation or where you are changing employer for a new role. Ticketek Australia Reviews | Read Customer Service Reviews of premier Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Please also read the General Conditions of Refund. Safe, Fast and Verified For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. They will do anything to hide from you. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. Sell tickets directly from your Ticketek Account. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? She made time to help & sort out the transfer of tickets to this area. means an unforeseen circumstance completely outside. Travelling can be a huge expense, which is why its normal to try to score savings when you can. It's about $1500 and I have no idea what to do next. Provider the company or organisation that is responsible for the running of the booking Armed Forces Naval Service, Marines, Army or Air Force. This is such scummy conduct. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. Youmade an unsuccessful request for annual leave for the date of theBooking. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. As it got closer to Christmas I started to worry, as they were to be presents. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. <iframe src="https://www.googletagmanager.com/ns.html?id=GTM-K4QMLG" height="0" width="0" style="display:none;visibility:hidden"> </iframe> I have now been trying for a refund for 6 months. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Stick to Ticketmaster. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. Therefore, it's impossible to speak to an actual person. Maisie Peters: 7:00 7:45pm An email from the Booking agent confirming they are unable to replace/re-issue the tickets. Ltd. All Rights Reserved. If enough people do it they'll be investigated. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. I've bumped the ticket by responding as recently as January 2023. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Forcing people to own smart phones is not giving people choice and freedom. Buy guaranteed tickets for sold out events at a fair price. The only reason people buy tickets from Ticketek is they have no other choice. Refunds & Exchanges Follow New articles New articles and comments. To read more about Covid-19 please visit our dedicated page here. A copy of the travel warning from the Government Agency. Why even have the option of refundable tickets for an extra charge if I cant refund them? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. There is no phone number, only an email which does not get answered. What is the Ticketek Marketplace Terms and Conditions for? RP ENG EXTENDED - Refundable Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions A police report or crime number to confirm the theft(Self-declaration not accepted). Secure Accounts Widget Ticketek Australia you're a pathetic poor excuse for a company. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. Any translation of this document from English is for assistance and information only. Ticketek routinely mismanages ticket processing which should be simple. There is not one good review about this dodgy company. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Hands down. (Receipt required for Doctors note refund up to 50 or equivalent). Press question mark to learn the rest of the keyboard shortcuts. Can I get a refund or exchange? - Ticketek Marketplace Help - Confluence Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. I just resold a ticketek ticket on Tixel. Ticketek Marketplace - Buy and Sell Tickets We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. If could give a minus 10 score I would. Anyone has experience getting refunds from them or have advice on what I should do here? Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. Ticketek Marketplace - Buy and Sell Tickets What gives? Once got a response to an email because I didnt purchase the ticket wont gi. NEVER NEVER again. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. You can do anything you want if you're the only game in town. We may consider other Emergency Circumstances at our discretion. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Where You are the business owner or registered Director, or a member of Your family is. They agreed I shoudl get a refund, then asked for my account details for the refund. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. Safe, Fast and Verified means cancellation or significant delay of flight(s) which. Might be worth looking into? Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. How will I receive my tickets? No reply emails or any form of communication. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Ticketek Marketplace (marketplace.ticketek.com.au). Easy as. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. I want an refund, yet there is no way I can get it. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. means the unforeseen change of the date of an examination that. I have been linked to your site from Ticketek.co.nz. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. How do I contact Ticketek? - Ticketek Australia More Info. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia What to do?? :(, tails, they sent an email saying they has processed the refund. Ticketek is selling for the following venues only. Any reason for refund must not have reasonably foreseeable at the time, Maximum refund value per person will not exceed the total value of their share of the. Terms & Conditions of Sale | Ticketek Australia IfYoudid not make reasonable alternative arrangements to AttendtheBooking. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Attendance at business meetings and business travel. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Fire A report from the fire service and/or police. failed the examination previously and had to re-sit. Jay Chou tickets | GIANTS Stadium | Ticketek Australia Where you cannot provide evidence that the person affected is within the. and subject to change at any time. Buy guaranteed tickets for sold out events at a fair price. Would I ever get the tickets! A refundable ticket from Ticketek is just another Scam (Mostly) to get more of your money. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. To read more about Covid-19 please visit our dedicated page here. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU Simply do not try to contact them in any way shape or form.Worst customer service. Check to see if they have an online lodge system. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication You may also wish to resell your tickets if you cannot use them. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. Why is the price displayed on my ticket different to what I paid? You'd think that but I had the same shitty experience with them on this front. Through Fair Trading they claimed they refunded the money to an account that was closed the year before. Was given tickets for Ed Sheeran concert as a gift. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Ticketek wastes YOUR TIME like it doesn't matter. Immediate household persons living together at the same permanent address. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Why are there multiple listings for the same event at different prices? Can I use a Ticketek gift card or voucher? I paid the additional cost in checkout for refundable tickets. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Travel insurance and COVID-19: what you need to know. I will NEVER buy tickets from this company again! A police report confirming details of the theft. Not that they are necessarily wrong, but people often don't comment when things go routinely right. This is not an insurance policy. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. A copy of the notice of failure or disruption of the public transport. are the business owner or registered Director, or a member of. I tried calling, emailing before the show, had I had a response we would have made the show. What should I do? Cool, just upload a goddamn police report. Where documents can be replaced in advance of theBookingor on the day. confirmation or our website for contact details. I got tickets to a concert from ticketek that got cancelled of covid. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. A copy of a notice from the examination body, school, college, university confirming the change of date. A copy of the letter requiring Jury Service. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. No way to recover tickets. Almost 90 days and still waiting for my refund back. Immediate household persons living together at the same permanent address. Then I looked on Trustpilot at their reviews and really started to worry! Seven tries before I finally got my second choice of seats. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Considering just forging one at this point but Im just baffled why I paid extra for refundable tickets when changed me mind isnt even an option. For many, international travel is back on the cards. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. Ticketek Marketplace I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Confirmation of failure or disruption of the public transport. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Are Refundable tickets available through Ticketek Marketplace? Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. 2023 ProductReview.com.au Pty.
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